About my order, change or cancel an order, faulty items & more
Do you include an invoice in my order? We know how much you love to buy Max Benjamin to gift so we do not include any payment or billing information within your order so if you are sending your order as a gift, the recipient will not be able to see this!
There is an error in my order details – If you notice an error in your confirmation email please email us at email@example.com with details ensuring to quote your order number.
I have not received my order confirmation email – Please first check your junk/spam folder. If you still can’t find it please email us at firstname.lastname@example.org with details and one of our team will look into it for you. Please include the name used on the order.
I want to cancel my order – If you need to cancel your order please email us at email@example.com with details and one of our team will look into it for you. Our warehouse team work at a super speed to get our orders out so it may not be possible to stop your order being shipped.
I want to amend my order – Our warehouse team work at a super speed to get orders out quickly so please email us at firstname.lastname@example.org with your order details as soon as possible and one of our team will look into it for you. Please note during promotion periods this may not be possible due to the large volume of orders being processed.
I have received a faulty item what do I do? We are so sorry to hear this and we will do everything to make this right as soon as possible. Please email us at email@example.com with the details of the faulty item and your order number and one of our team will rectify this for you.
I am missing items in my order – sometimes our courier company may send orders in two parts please check your dispatch email and if you don’t see the missing item on this please get in touch by email at firstname.lastname@example.org with as much detail as possible to help us resolve this for you.
Can I request a refund? – If you have a customer account with us, you can request a refund for your order or an individual product through your customer account.