Order tracking, delivery options and shipping restrictions
Will I be charged tax and duties on deliveries to the UK? If your order is under £135 you will NOT be charged VAT & duties on your order. If your order is over £135 you will be charged VAT & duties on your order and you will be required to pay these fees on receipt of your package from the courier.
Also please just be aware if you are purchasing some of our products as a gift an invoice with the product pricing will be included in the box and if the order is over £135 the recipient will be required to pay these fees on arrival of the gift. We know this is not ideal and we are working hard on a solution so please bear with us.
Can I change my delivery address? If you notice you have made a mistake on your address please notify us as soon as possible by filling out the form below.
What happens if I miss my delivery? – All parcels are delivered by courier, if you need to change your delivery time please notify the courier when you receive confirmation of your delivery.
What happens if my delivery hasn’t arrived? If your order has not arrived, please check your tracking details which you can find in your dispatch confirmation email. It may be that no one was home when a delivery attempt was made, so the courier may attempt to re-deliver this to you on the following working day. The courier company will always keep you in the loop and will update your tracking details with each movement of your order.
How will I know when my order is dispatched? You will receive an email confirming dispatch with your tracking details. Once your parcel has been scanned into the couriers network, you can continue to track your order with the courier directly.
Can all your products be shipped internationally? All products can be shipped internationally excluding our Hand Sanitiser; this can be shipped to all countries with the exclusion of North America.
What are the delivery options? We deliver worldwide by courier to ensure swift and safe delivery. Due to high volumes please allow 5 working days for delivery within the Republic of Ireland, up to 7 working days to Northern Ireland and mainland U.K and up to 11 working days for delivery to all other destinations.
How much is delivery?
|Republic or Ireland||€4.50 or free shipping on orders over €50.|
|Northern Ireland & Mainland UK||€10|
|Canada & USA||€25|
|Australia, Dubai, Kuwait, New Zealand, Qatar, United Arab Emirates||€50|
|Rest of World||Call us on +353 1 2863647 or email us at firstname.lastname@example.org for a delivery price.|
Can I track my delivery? Yes, you can track a delivery in Ireland, Northern Ireland and mainland UK using the tracking details in your dispatch confirmation email.
For deliveries outside of Ireland and the UK please fill out the form below and include your online order number and email address for further information on your delivery.